Privacy Policy for CutTheQ
CutTheQ ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (the "App").
1. Information We Collect
We collect the following types of information to provide and improve our services:
Account Information
When you create an account, we collect your name, email address, phone number, and login credentials.
Payment Information
If you make a purchase through the App, we collect transaction details. Payments are processed securely through Razorpay or other payment gateways, and we do not store your payment details.
Support Requests
If you contact us for support, we may collect information related to your grievance.
2. How We Use Your Information
- Provide, operate, and improve the App
- Process orders and facilitate payments
- Send notifications related to orders and important updates
- Prevent fraud and enhance security
3. How We Share Your Information
We do not sell your data. However, we may share information with:
- Canteens: Your order details are shared with the respective canteen to fulfill your order.
- Service Providers: We use third-party services (e.g., payment processors, analytics providers) that process data on our behalf.
- Legal Authorities: If required by law, we may disclose information to comply with legal requests.
4. Account Deletion and Data Retention
- You have the option to delete your account at any time from within the App.
- You can also request account deletion by sending an email to support@cuttheq.in.
- Once your account is deleted, all your personal data will be permanently removed from our database, except where required for legal or security reasons.
- Some anonymized data may be retained for analytics and service improvement.
5. Security
We take reasonable measures to protect your data, including:
- Password Encryption: All passwords stored in our database are securely encrypted and never stored in plain text.
- Encrypted Communication: All data transmitted between the App and our servers is encrypted using HTTPS/TLS to prevent unauthorized access.
- Access Controls: We limit access to your data to authorized personnel and service providers who require it for operational purposes.
However, no system is completely secure. We recommend using strong passwords and avoiding sharing your account details.
6. Your Rights and Choices
You have the right to:
- Access and update your account information
- Request account deletion and permanent data removal
- Opt out of notifications (except essential order updates)
To exercise your rights, contact us at support@cuttheq.in.
7. Changes to This Policy
We may update this policy from time to time. Any changes will be posted in the App, and significant updates will be communicated to you.